Shipping Policy

Last updated: September 17, 2026

At NOBIASHI, we aim to offer reliable, fully tracked delivery to our customers. We deliver to addresses in Japan only. We don't ship to addresses outside Japan.

Shipping method

Orders are shipped from our fulfillment center in Dongguan, Guangdong Province, China, and reach you in three stages.

International transport (air freight): from Dongguan to Japan by air freight with YunExpress.
Customs clearance: import clearance takes place once the shipment arrives in Japan.
Domestic delivery (ground): after clearance, Sagawa Express delivers to your address.

The tracking number you receive after dispatch lets you follow your order from the international leg all the way to your door on our tracking page.

Please note: depending on your region and on delivery conditions, we may use a carrier other than those named above.

Delivery timeframes

Our delivery process has two stages.

1. Processing time (1–2 business days)

Order confirmation, order changes, quality checks, and packaging.

2. Delivery time (3–6 business days)

The time it takes for your order to travel from our international fulfillment center to your address in Japan, including customs clearance.

Total estimated delivery time

4–8 business days

Please note:

Weekends and Japanese public holidays are not counted as business days.
During peak periods, delivery may take longer. Peak periods include New Year, Lunar New Year, Golden Week, Obon, and Christmas, as well as our own sales.
Customs inspections can occasionally cause additional delays that aren't included in these estimates.
Delivery to remote areas and islands may take longer.

Customs and import duties

Because your order ships from outside Japan, it goes through Japanese customs before delivery. Import duties and import consumption tax may apply when your order clears customs.

Shipping costs

Standard shipping (with tracking): free on all orders, with no minimum order amount.
Insured delivery: included with every order at no extra cost. Loss, theft, or damage during transit is covered until your order reaches you.
Remote areas and islands: carriers may charge additional shipping costs for some areas. If this applies to your address, we'll always email you before your order ships, and we'll only send it once you've agreed. We never charge additional costs without informing you in advance.

We don't currently offer expedited shipping.

Tracking your order

Once your order has shipped, you'll receive an email with your tracking number. You can follow your delivery in real time through ParcelPanel. It may take a little while for tracking information to appear.

Lost, missing, or damaged parcels

Every order is insured, so you don't need to pay for anything extra.

Damaged: Contact us within 5 days of receiving your order with photos of the damage and the product label. We'll send you a free replacement. See our Refunds & Returns Policy.
Missing or lost: Contact us within 14 days of your estimated delivery date, with your order number and tracking number. If tracking hasn't been updated for 30 business days or more, we'll open an investigation with the carrier. If your parcel is considered lost, we'll send a replacement or arrange another suitable solution with you.
Marked as delivered but not received: Please check your delivery box (宅配ボックス), your designated safe-drop spot, with family members or building management, and your mailbox for a missed-delivery notice, then contact the carrier. If you still can't find it, contact us within the period above.

Insurance doesn't cover delivery delays or indirect losses. For late deliveries, see below.

Late delivery

If your order arrives more than 21 days after shipping, you're eligible for ¥1,200 in compensation. This doesn't apply to delays caused by an incorrect or incomplete address, a failed delivery attempt, customs inspections, force majeure, or other circumstances beyond our reasonable control.

Delivery address

Before ordering, please carefully check your postal code, prefecture and city, district and street, house number, building name and apartment number, full name, and phone number.
If your address appears incomplete or incorrect, we'll email you within 1 business day of your order. If we don't hear back within 72 hours of our first email, we'll send your order to the nearest pickup point, where the carrier allows this.
We can't take responsibility for failed deliveries caused by an incorrect address you provided. See our Refunds & Returns Policy.

Order changes and cancellations

We start processing and packing orders quickly, so please contact us as soon as possible.

Cancellations: accepted if you contact us within 3 hours of placing your order.
Address or order changes: accepted if you contact us within 6 hours of placing your order.

After these times, we can no longer guarantee changes or cancellations. Once shipped, orders can't be changed or cancelled, but you can use our 30-day money-back guarantee after your order arrives.