30-day money-back guarantee
How can we help?
Email us and we'll usually reply within one business day.
Our Size Guide explains how to measure your feet and shows the size chart for every model.
How to measure:
NOBIASHI shoes have a roomy toe box so your toes can spread naturally. Your usual size won't always be the right one, so please always choose based on the foot length in the size chart.
If you're unsure, email us the length and width of your foot in centimetres along with the model you're considering, and we'll recommend the best size. If the size turns out to be wrong, unworn shoes are eligible for a size exchange.
The sole is thin and your toes do more of the work, so the feel can be unfamiliar at first.
If you have foot pain, or a condition affecting your feet, knees, hips, or back, please consult a doctor before wearing them. Stop wearing them if pain persists.
Yes. Every NOBIASHI product comes with a 12-month quality warranty from the date of delivery. If a manufacturing defect appears within that period — a sole coming loose, stitching coming undone — we'll send you a free replacement.
Not covered: normal wear such as a worn-down sole, damage from machine washing, tumble drying, or direct sunlight, and damage caused by modification or improper use.
To make a warranty claim, email support@nobiashi.jp with your order number and photos or a video showing the problem. Once we've reviewed it, we'll send your replacement as quickly as we can.
We're sorry about that. Before you contact us, please check the following:
If the problem remains — a sole coming loose, stitching coming undone, a faulty zip — email support@nobiashi.jp with your order number and photos or a video showing the issue.
Once we've reviewed it, we'll send you a free replacement.
Normal wear, such as a worn-down sole, isn't considered a defect.
You'll receive a confirmation email right after ordering, with your order details and estimated delivery date.
We ship orders within 1–2 business days. Once your order has shipped, you'll get an email with your tracking number. You can also follow your delivery on our tracking page. It can take a little while for tracking information to appear, so if you don't see anything yet, please check again a bit later.
Delivery usually takes 3–6 business days after dispatch, so 4–8 business days in total. Weekends and Japanese public holidays aren't counted as business days. Delivery to remote areas and islands may take longer.
If your order doesn't arrive, or your parcel can't be found, email support@nobiashi.jp within 14 days of your estimated delivery date with your order number and tracking number. After that period we can no longer accept a non-delivery claim.
Your order is sent from our fulfillment center in Dongguan, Guangdong Province, China, to Japan by air freight with YunExpress. After it arrives, it goes through import customs clearance, and from there Sagawa Express delivers it to your address. See our Shipping Policy for details.
Please note: depending on your region and on delivery conditions, we may use a carrier other than those named above.
NOBIASHI delivers within Japan only. Every order ships from our fulfillment center in Dongguan, Guangdong Province, China, with free shipping, tracking, and insurance included.
Weekends and Japanese public holidays aren't counted as business days. During peak periods — New Year, Lunar New Year, Golden Week, Obon, Christmas, and our own sales — delivery takes longer than usual. Customs inspections can add further delays. For the full details, including customs and import duties, see our Shipping Policy.
Remote areas and islands: delivery may take longer and additional shipping costs may apply. If this applies to your address, we'll email you before your order ships.
Once your order is on its way, you can follow it by email and on our tracking page.
Standard shipping is free on all orders within Japan, with no minimum order amount.
Remote areas and islands: carriers may charge additional shipping costs for some areas. If this applies to your address, we'll always email you before your order ships, and we'll only send it once you've agreed. We never charge additional costs without informing you in advance.
We're sorry your order is taking longer than expected. Email support@nobiashi.jp with your order number and tracking number and we'll look into your parcel straight away.
If your order hasn't arrived within 21 days of dispatch, you're eligible for ¥1,200 in compensation.
This doesn't apply to delays caused by an incorrect or incomplete address, a failed delivery attempt, customs inspections, force majeure, or other circumstances beyond our reasonable control.
If tracking hasn't updated for a long time: when tracking hasn't been updated for 30 business days or more, we'll open an investigation with the carrier. If your parcel is considered lost, we'll send a replacement or arrange another suitable solution with you.
We normally reply within 1 business day. Thank you for your patience.
We're sorry for the worry. In most cases the parcel turns up quickly. Please check the following first:
Parcels are sometimes marked as delivered slightly early and arrive shortly afterwards. If you still can't find it, have your tracking number ready and contact the carrier first.
If the parcel still can't be found, email support@nobiashi.jp within 14 days of your estimated delivery date with your order number and tracking number. After that period we can no longer accept a non-delivery claim.
We normally reply within 1 business day.
So that your order reaches you as smoothly as possible, we'll contact you immediately if your address appears incomplete or incorrect.
We'll contact you within 1 business day: if your delivery address looks incomplete or incorrect, we'll email you within 1 business day of your order. Please make sure the email address you used when ordering is correct, and check your inbox, including your spam folder. If we don't hear back, we'll contact you again.
If we don't hear back within 72 hours: if you haven't sent us the correct address within 72 hours of our first email, we'll send your order to the nearest pickup point, where the carrier allows this. We'll let you know the pickup point details and the delivery status by email and on our tracking page.
If we can't send it to a pickup point, we'll hold your order until you send us the correct address.
Delivery time: the estimated delivery time starts again from the moment you send us the correct address, or from the moment the order is sent to a pickup point. Delays caused by an incomplete or incorrect address don't count as delays for which NOBIASHI is responsible.
If you spot the mistake yourself, email support@nobiashi.jp within 6 hours of placing your order, with your order number and your full, correct delivery address.
After 6 hours we begin preparing your shipment, so we can't guarantee changes. Once your order has been prepared or shipped, the address can no longer be changed.
Before ordering, please carefully check your postal code, prefecture and city, district and street, house number, building name and apartment number, full name, and phone number. NOBIASHI can't take responsibility for delivery problems caused by an incorrect or incomplete address entered at checkout.
No. NOBIASHI delivers within Japan only.
By focusing on customers in Japan, we keep the quality as high as we can — careful packaging, insured and tracked delivery, and attentive support.
We can't deliver to addresses outside Japan. If you have a question about a delivery address within Japan, email support@nobiashi.jp.
We don't currently offer express shipping. Every order is delivered with free standard shipping.
We ship orders within 1–2 business days, and delivery normally takes 3–6 business days after dispatch (4–8 business days in total). Once your order is on its way, you can follow it by email and on our tracking page.
We're looking into faster delivery options for the future.
Yes. Email support@nobiashi.jp with your order number within 3 hours of placing your order.
After cancelling, we'll refund what you paid to your original payment method. If you paid by konbini payment or Pay-easy, we'll refund by bank transfer, so please send us your account details. Unpaid konbini orders are cancelled automatically once the payment deadline passes.
After 3 hours we begin preparing your shipment, so we can't guarantee a cancellation. Orders can't be cancelled once shipped, but you can use our 30-day money-back guarantee after your order arrives.
We normally reply within 1 business day.
Yes. Email support@nobiashi.jp within 6 hours of placing your order, with your order number and your full, correct delivery address.
After 6 hours we begin preparing your shipment, so we can't guarantee changes. The address can't be changed once your order has shipped.
Yes. Email support@nobiashi.jp within 6 hours of placing your order, with your order number and the change you'd like — a different size or colour, an extra item, and so on.
If the change affects your order total, we'll email you before making it.
After 6 hours we begin preparing your shipment, so we can't guarantee changes. Orders can't be changed once shipped, but unworn shoes are eligible for a size exchange.
At NOBIASHI, nothing matters more to us than you finding the pair that fits your feet.
We check every product before it ships, but how a shoe feels is something you only discover by wearing it. If anything at all is on your mind, please tell us.
Talk to us first: if you're unsure about sizing or how to wear them, email support@nobiashi.jp. Most questions are sorted out straight away.
Within 30 days of receiving your order, we accept returns and refunds on these conditions:
Return shipping is at your own cost. Once your return arrives and has been checked, we'll refund the product price to your original payment method within 5 business days.
If the size doesn't fit, we'll exchange it for a different size within 30 days of delivery, on the same conditions as above (unworn, with all tags, accessories, and the shoe box). We cover the shipping cost of the replacement. Return shipping for the original pair is at your own cost. One size exchange per order.
If you've worn them outdoors and they don't suit your feet, we'll exchange them once for a different model or size at no extra cost, within 30 days of delivery. Our support team will help you find the pair that works for you.
Shoes worn outdoors aren't eligible for a refund, except where they're defective.
Opened socks, insoles, and foot care products can't be returned, exchanged, or covered by the satisfaction guarantee, for hygiene reasons.
Pre-order items can't be returned. Promotional items, including buy-one-get-one offers, are limited to a maximum of 3 items returned per order.
The satisfaction guarantee can be used once per customer. We offer it because we're confident in our shoes, and we'd ask you to use it in that spirit.
Contact us within 5 days of receiving your order with your order number, a description of the damage, and clear photos or a video of the damaged area showing the product label. We'll send you a free replacement. If the replacement has the same problem, we'll refund your purchase in full.
If there's a manufacturing defect, such as a sole coming loose or stitching coming undone, contact us with your order number and photos or a video showing the defect. Once we've reviewed it, we'll send you a free replacement.
Why we ask for photos or video: it lets us understand the situation immediately and help you faster. Please make sure the defect is clearly visible. Without photos or video we may not be able to process your claim.
Email us your order number, a photo of the item you received, and the name, size, and colour of the item you ordered. We'll send the correct item free of charge.
If your order arrives more than 21 days after dispatch, you're eligible for ¥1,200 in compensation. Email us your order number and tracking number. This doesn't apply to delays caused by an incorrect or incomplete address, a failed delivery attempt, or other circumstances beyond our control.
If you're not sure which of these applies to you, email support@nobiashi.jp with your order number and we'll point you to the best solution.
Email support@nobiashi.jp with:
Our support team reviews your request and sends you the return address and instructions, normally within 1 business day.
Following our instructions, pack the shoes in their original box with all tags and accessories, and send them back. We recommend a tracked shipping method. For damaged, defective, or incorrect items a return isn't always necessary, so please wait for our instructions.
Once your return arrives and has been checked, we'll issue your refund or send your replacement.
Please note: items sent back without contacting us first can't be accepted or processed. Always contact us before returning anything.
We're very sorry. We pack every order carefully, but damage can occasionally happen in transit, and we'll put it right.
Within 5 days of receiving your order, email support@nobiashi.jp with:
Please keep the shoe box and packaging until the review is complete.
Once we've reviewed it, we'll send you a free replacement. If the replacement has the same problem, we'll refund your purchase in full.
We're very sorry, and we'll put it right.
First, please check your parcel and packing slip, including the size and colour on the shoe box label. If you ordered several items, they may ship separately.
If the item is still wrong, email support@nobiashi.jp with your order number, a photo of the item you received including the shoe box label, and the name, size, and colour of the item you ordered.
Once we've reviewed it, we'll send the correct item free of charge.
We offer a range of secure, convenient payment methods.
Credit cards: Visa, Mastercard, American Express, JCB, Diners Club, UnionPay
Other: Apple Pay, Google Pay, Shop Pay, PayPal, PayPay, konbini payment (convenience store payment), Pay-easy
All payments are processed securely. For payment questions, email support@nobiashi.jp. See our Payment Policy for details.
If you see a charge you don't recognise on your statement, email support@nobiashi.jp with your order number and we'll look into it right away.
Yes. If you need a specific name or description on it, email support@nobiashi.jp with your order number.
If your order hasn't arrived or there's a problem with it, please email support@nobiashi.jp first. Our support team will look into it and offer a solution as quickly as possible. In most cases that's far faster than a dispute through your bank or card issuer.
Where a chargeback is filed without grounds, or fraudulently, we reserve the right to contest it. In doing so we may provide relevant information to the payment provider, such as order details, correspondence, tracking information, and proof of delivery.
This doesn't limit your rights as a consumer under applicable law.
NOBIASHI takes your privacy seriously. How we collect, use, and share personal information, and what we do to keep it safe, is explained in our Privacy Policy.
NOBIASHI never sells your personal information to third parties. We use it to process and ship your order, and for our own marketing — sending our newsletter to customers who've signed up, and requesting reviews through an external service.
See our Terms of Service for details.
Seller: NextTrend Limited
Address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Hong Kong company registration number: 78396095
Please note: this is our business address. Don't send returns or exchanges to this address. We'll give you the return address once your request has been approved.
For full seller details, see our Legal notice under the Act on Specified Commercial Transactions.
For the accessibility of this site, see our Accessibility Statement.
Customer support: Monday to Friday, 10:00-18:00 (JST)
